Cornerstone Caregiving Claims Resources

Reporting a claim to Navigators typically requires your policy number, contact information and a detailed description of the incident. If available, supporting documents are also helpful.

Here is a more detailed breakdown:

• Policy Information: The policy number is essential for identifying the specific coverage.
• Incident Details: Provide a clear and concise explanation of what happened, including the date,time and location of the incident.
• Contact Information: Include your name, phone number and email address so the claims adjuster can reach you.
• Supporting Documents: Gather any relevant documentation, such as photos, videos, police reports or witness statements to support your claim.
• Claim Number: If you have an existing claim number, have it available when checking the status of your claim.
• Relationship to Claim: Indicate your role in the claim (e.g., policyholder or claimant).
• Confirmation of Policy: If you are reporting on behalf of someone else, confirm that the policy information on file is accurate.

When filing a claim through Texas Mutual, it’s important to provide thorough information regarding the injured employee, the accident or exposure, the employer, medical provider and pertinent payroll information. Proper communication with the employee is also essential.

Here is a more detailed breakdown:

Information About the Injured Employee:

• Personal Information: Full name, Social Security number (or other acceptable ID such as passport number, employment visa number, ITIN or green card number), date of birth and date of hire.
• Contact Information: Mailing and physical addresses, phone number and email address.
• Other Details: Gender, marital status, number of dependents, primary language, whether represented by an attorney and class code.

Information About the Accident or Exposure:

• Incident Details: Date and time of injury, date reported to the employer, location of the incident and a detailed description of what happened.
• Injury Details: Nature of injury (e.g., fracture, burn) and the specific body part(s) affected.
• Return to Work: Whether the employee is expected to return to work and, if so, when.
• Validity: Reason to doubt the validity of the incident, if any.

Information About the Employer:

• Policy Information: Policy number, Federal Employer Identification Number (FEIN) and contact information.
• Employer Information: Name and address.

Information About the Medical Provider:

• Provider Information: Name, address and contact information.

Other Important Information:

• Incident Report: A detailed report that includes the date, time, location and a thorough description of what happened.
• Gross Payroll: For payroll reporting, you must know the gross payroll for the current pay period and the corresponding class codes.
• Employee Rights and Responsibilities: Share a copy of the Employee Rights and Responsibilities with the injured worker.

When filing a claim through ARGO Group, it’s important to provide thorough information regarding your
policy, details surrounding the incident and those involved, and supporting documentation.

Here is a more detailed breakdown:

General Information to Provide:

• Policy Number: This is crucial for identifying your specific insurance policy.
• Date and Time of Loss: Accurate details about when the incident occurred.
• Location of Loss: The specific address or location where the incident happened.

Claim-Specific Information to Provide:

• Vehicle Information: If the incident involves a car accident, you must include the registration
  numbers, license plate numbers, make, model and color of all vehicles involved.
• Driver Information: Names, addresses and contact information for all drivers involved, including
  yourself.
• Insurance Information: If other parties are involved, include their insurance company name and policy number.
• Description of Loss: A clear explanation of what happened, including any injuries or damages.
• Supporting Documentation: This could include police reports, medical bills, repair estimates or photos of the damage.
• For Workers’ Compensation Claims: You may need information about the injured employee such as their name, Social Security number, date of birth and details surrounding the work-related injury.

When filing a claim through Amwins, you can contact them via email or fax 24 hours a day, seven days a week. Include the policy or bond number when filing. When checking on an existing claim, have the claim number available.

Navigators policyholders can reach out to newloss@thehartford.com or by phone at 855.444.4796.

Here is a detailed breakdown of details to include to streamline the claims process and ensure a smooth resolution:

• Policy Information: The policy number is essential for identifying the specific coverage.
• Incident Details: Provide a clear and concise explanation of what happened, including the date, time and location of the incident.
• Contact Information: Include your name, phone number and email address so the claims adjuster can reach you.
• Supporting Documents: Gather any relevant documentation, such as photos, videos, police reports or witness statements to support your claim.
• Claim Number: If you have an existing claim number, have it available when checking the status of your claim.
• Relationship to Claim: Indicate your role in the claim (e.g., policyholder or claimant).
• Confirmation of Policy: If you are reporting on behalf of someone else, confirm that the policy information on file is accurate.