Program Administrator – Commercial Lines

bch logo
  • Full Time
  • Houston


BCH is seeking for a talented Insurance Agency Professional to join the BCH Team! The Program Administrator will lead BCH program teams, overseeing program policies, procedures, product development and key relationships. The successful candidate will develop complex strategies, define objectives and establish specific priorities. The person in this role will be able to package products and services, identify inconsistencies and realign objectives to meet the needs of our clients and BCH. Additionally, the successful candidate has a proven track record of conceptualizing and executing solutions in response to industry challenges and innovations.

The Essential Duties/ Responsibilities:

  • Identify, develop and expand revenue generating programs
  • Plan and allocate resources to meet program service standards, as well as productivity and quality control goals
  • Review workload data and activity reports to monitor and measure program productivity and profitability
  • Develop, implement, maintain and measure program policies and procedures, including service standards
  • Continuously monitor policy form language, market trends and emerging coverages for potential program updates and opportunities that further enhance program coverage(s)
  • Develop and maintain effective relationships with key carriers and brokers
  • Handles select program accounts, performing in the Account Management role
  • Communicate instructions, updates and monitor remote staff as needed
  • Develop, implement, and maintain program template documents
  • Oversee Risk Purchasing Group(s)

The Supervisory Responsibilities for this Role are:

  • Provide support, mentorship and guidance to program staff members
  • Manage the day-to-day operations of the program teams
  • Organizes and oversees the schedules and workload of program team members
  • Facilitates performance management, including conducting growth and development reviews for program team members
  • Recommends education and additional training for continuous growth and development opportunities of the team members
  • Evaluates team staffing and individual performance, develops recommendations for action plans

The Required Skills/Abilities:

  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite and Insurance Industry Software
  • Organized with strong attention to detail
  • Excellent management skills with the ability to lead, facilitate, motivate, and organize
  • Excellent customer service skills
  • Ability to learn quickly and to creatively problem solve
  • Excellent interpersonal skills and ability to build effective relationships with BCH staff, clients and insurance providers

Education and Experience Requirements:

  • High School Graduate or Equivalent
  • Required to hold a Solicitors License or Texas Agent’s License
  • Must have a minimum of 10 years’ experience in commercial lines insurance industry, preferably in an Account Manager or Account Executive position
  • Minimum of 5 years’ experience in a supervisory or management role preferred
  • Strong knowledge of independent agency system
  • Experience in creating and building revenue-generating programs
  • Must demonstrate competency in technical knowledge of the following lines of business: Crime, Directors’ & Officers’ Liability, Excess Liability, General Liability, Property, Workers’ Compensation
  • Currently holds, is in the process of obtaining and or is committed to obtaining a CIC, CPCU or CRM designation

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at a time.