Disaster Recovery Claims Assistance When You Need it Most

When severe weather or unexpected events disrupt your business, taking proper steps — and having the right support — matters. BCH offers disaster recovery claims assistance including 24/7 claims reporting support, insurance carrier contacts and guidance regarding temporary repairs and documentation. We’re here to help you stay organized, informed and moving forward during challenging times.

Questions?

Call Our 24/7 Customer
Service Center 
866.415.7658

Reporting Disaster Recovery Claims

A level head and organized approach can make all the difference when the time comes to report a loss. Use the following information to guide your steps forward.

Report a Claim

You will need the following information:

Company Name on Your Policies
Company Contact for Claim Handling
Phone Number Where We Can Reach You
Email Address to Which You Have Access (May Be Personal)
Policy Number, if Available
Type of Loss: Wind/Flood/Property/ Auto/Other

There are a number of ways to report your claim:

Report your claim to our Service Center: 866.415.7658.
Email your claim to eclaim@bch-insurance.com. Please be sure to include the information noted above.
Report your claim directly to your carrier. Carrier contact information can be found below. If your carrier is not listed, refer to your policy for contact information.
Report your claim online.

Know Who to Call After a Loss

Taking quick action starts with having the right information. Here are key insurance carrier details to help you report claims and begin the recovery process without delay.

State Auto

P 877.722.5246
E claims@stateauto.com

Tokio Marine

P 877.567.7486
E claims@actec.net

Travelers

P 800.238.6225
E first.report@travelers.com

Texas Windstorm Insurance Association (TWIA)

P 800.788.8247
E n/a

Visit the Claims Center online and reference  TWIA Claims Worksheet to work through TWIA claims process.

Wright Flood

P 866.397.6347
E floodclaims@weareflood.com

Report a claim online using your 14-digit policy number and property ZIP code
If no policy number, report your claim:

By texting CLAIM to 727.777.7066
By emailing floodclaims@weareflood.com
By calling the 24-hour claims department  at 800.725.9472

Zurich

P 800.987.3373
E usz_carecenter@zurichna.com

Temporary Repair Guidelines

Please make temporary repairs and dry out/protect your property as quickly as possible after a loss to prevent further damage. Do not make permanent repairs, such as a roof replacement or asphalt patches, until the adjuster has completed an inspection. The adjuster must be able to see the damage and determine if it was due to flood, windstorm or hail.
If possible, take pictures or video before tearing out, removing or covering damaged property or debris. Keep damaged property until the adjuster can see it and approve disposal.
Cover openings with a tarp or plastic to prevent additional water damage. Dry out water-damaged or wet areas immediately.
If your loss is covered by a policy, reasonable costs for temporary repairs are covered. Be sure to keep invoices and receipts