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Access Certificates, Claims & ID Cards Through Your BCH 24 Portal

Business doesn’t always operate on a set schedule — and your ability to manage important information shouldn’t have to, either. The BCH 24 portal gives you secure, around-the-clock access to tools that make it easy to handle key tasks such as certificate issuance and renewal, claims reporting and auto ID card retrieval. Whether you’re responding to a request, updating information or preparing for what’s ahead, BCH 24 helps you stay organized and in control.

  • Process Certificate Renewals
  • Print & Send Certificates of Insurance
  • Print Certificate Holder Spreadsheets

To help prevent important emails from being blocked or sent to spam, please ask your IT team to allowlist the following email address and IP address:

Email address: mailserver@csr24.email

IP address: 204.155.61.129

Make the Most of Your BCH 24 Account

Click for step-by-step guidance surrounding key platform features designed to make managing your business’s documentation better.

How to Access Your Certificate of Insurance Instructions
  1. Log into your BCH 24 account.
  2. Access the Customer Services menu & select “Issue a Certificate of Insurance.”
What is an EMR and why does it matter?

An experience modifier rating (EMR) measures your company’s workers’ compensation claims history compared to similar businesses. A lower EMR can help reduce premiums and improve your ability to win contracts, while a higher EMR can increase costs.

How do I know if my employee benefits program is still competitive?

Benefits expectations continue to evolve, and what worked a few years ago may no longer meet employee needs. Regular benchmarking and review can help ensure your program supports retention, attracts talent and aligns with your budget. BCH helps businesses evaluate and adjust benefits strategies as needed.

What should I do if my property has sustained damage before insurance can assess it?

If your property has been damaged, the first step is to ensure everyone is safe and prevent further damage if possible. This may include temporary repairs such as covering exposed areas or stopping active leaks. Document the damage thoroughly with photos and notes, and keep records of emergency repairs or expenses. Then, report the claim as soon as possible. BCH risk advisors can help guide you through next steps and ensure the process moves forward efficiently.

Will I be able to reach BCH in the event of a storm or major disruption?

Yes! BCH is committed to being here for you when it matters — especially during severe weather events or unexpected disruptions. Our team is prepared to respond and assist clients with claims, documentation and next steps during these times. We also provide tools and resources to help you stay prepared ahead of potential events, so you’re not navigating challenges alone.