BCH
BCH is seeking a dynamic and dedicated Information Technology Senior Manager to oversee our IT department and ensure our technology infrastructure operates at peak efficiency. In this pivotal role, you will be responsible for managing the organization’s information technology systems and infrastructure, setting short-term and long-term IT goals, and developing policies and procedures to support our business objectives. If you are passionate about driving technological innovation and efficiency, we invite you to apply and join our BCH team.
Key Responsibilities:
- In coordination with appropriate internal stakeholders, develops plan for continued updates to agency’s information systems and technology.
- Determines how changes to workflows will affect the business goals, objectives, and systems.
- Responds to inquiries and provides guidance to internal and external clients regarding current and potential system inputs, processes, and outputs.
- Develops and communicates detailed specifications for implementation.
- Produces reports, timelines, and graphics to communicate expectations and progress to management, customers, investors, and other relevant parties.
- Maintains and ensures proper documentation and coordinates or performs testing of system modifications.
- Researches and analyzes the nature, effect, and results of system difficulties.
- Satisfies data sampling, project analysis, testing verification, and other user requests from existing client databases.
- Maintains current understanding of industry standards, trends, and best practices through industry and other professional networks.
- Creates, develops, provides, or coordinates system training, materials, and other educational tools.
Supervisory Responsibilities:
- Effectively manages IT resources to include employees, consultants, and/or third-party vendors
- Hires and trains IT Team Members
- Manage the day-to-day operations of the IT Department
- Organizes and oversees the schedules and workload of IT Team Members
- Facilitates performance management and professional development for IT Team Members
- Member of the Agency’s Disaster Recovery Team
Experience & Education Requirements:
- Bachelor’s degree in computer science required with training in operations management preferred
- Experience in project management required/project management certification preferred
- Minimum 5 years of relevant experience working in information technology with a minimum of 3 years in a supervisory/management position required
- Strong knowledge of independent agency system(s) preferred
- Experience in the development and implementation of employee training for IT systems preferred
- Experience with enterprise resource planning, or agency management system, implementation preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 25 pounds at a time