BCH is proud to announce the Independent Insurance Agents of Houston (IIAH) recently presented our Help Desk Coordinator, Katrina Masek, with the 2021 Outstanding Service Award. This award is reserved for individuals who have made a positive impact on others, and the BCH family can think of no person more worthy than Katrina.

A 42-year veteran of the insurance industry, our dedicated colleague puts her heart into all that she does.

After taking her adjuster test in the late 1970s, Katrina gained experience on both sides of the claims arena — as a carrier and agent. Through the years, she’s played an active role in moving our industry forward.

Katrina has chaired and co-chaired IIAH committees for more than 20 years, eventually earning the prized Outstanding Chairman Award. She also played an instrumental role in launching the organization’s Energy Symposium, an annual event that fosters meaningful discussion surrounding the future of oil and gas, loss control and safety considerations, and protections companies should place front and center.

Our hardworking team member’s reach extends into other areas, as well.

An active member of her local church, Katrina sings in the choir and has worked with the parish’s youth for more than 10 years. As a Microsoft certified application specialist, she also volunteers with Bear Creek Assistance Ministries, teaching unemployed and underemployed individuals how to use Microsoft Office desktop applications, to help further their careers.

Through an ongoing dedication to her industry and community, Katrina benefits all those with whom she crosses paths, BCH President, CEO and Chairman Jeffrey L. Brady said.

“Katrina fully embraces the human side of what we do in the insurance world, helping our company provide the best possible service and keep our clients protected,” he said. “She’s working to make our world a better place.”

For more information about Katrina’s work in our industry, or to view photos of the Feb. 23 awards luncheon, read the Independent Insurance Agents of Houston’s February eNewsletter. You can find her on pages 48 and 52.