BCH
BCH is seeking a Program Administrator to join our team in Houston! The Program Administrator, under the direction of BCH’s Executive Vice President of Client Services & Carrier Relations, leads BCH program teams, overseeing policies, procedures, product development and key relationships. The successful candidate will develop complex strategies, define objectives and establish specific priorities. He or she will package products and services, identify inconsistencies and realign objectives to meet the needs of our clients and BCH. Additionally, the successful candidate will have a proven track record of conceptualizing and executing solutions in response to industry challenges and innovations.
Essential Duties and Responsibilities:
- Identify, develop and expand revenue generating programs.
- Plan and allocate resources to meet program service standards, as well as productivity and quality control goals.
- Review workload data and activity reports to monitor and measure program productivity and profitability.
- Develop, implement, maintain and measure program policies and procedures, including service standards.
- Continuously monitor policy form language, market trends and emerging coverages for potential program updates and opportunities that further enhance program coverage(s).
- Develop and maintain effective relationships with key carriers and brokers.
- Handle select program accounts, performing in the Account Management role.
- Communicate instructions and updates, and monitor remote staff as needed.
- Develop, implement and maintain program template documents.
- Oversee risk purchasing group(s).
Supervisory Responsibilities:
- Provide support, mentorship and guidance to program staff members.
- Manage the day-to-day program team operations.
- Organize and oversee program team member schedules and workloads.
- Facilitate performance management, including conducting growth and development reviews for program team members.
- Recommend education and additional training for continuous team member growth and development.
- Evaluate team staffing and individual performance, and develop recommendations for action plans.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite and insurance industry software.
- Organized, with strong attention to detail.
- Excellent management skills, with the ability to lead, facilitate, motivate and organize.
- Excellent customer service skills.
- Ability to learn quickly and creatively problem-solve.
- Excellent interpersonal skills and ability to build effective relationships with BCH staff, clients and insurance providers.
Education and/or Experience:
- High school graduate or equivalent.
- Solicitors License or Texas Agent’s License required.
- Must have a minimum of 10 years’ experience in commercial lines insurance industry, preferably in an Account Manager or Account Executive position.
- Minimum of 5 years’ experience in a supervisory or management role preferred.
- Strong knowledge of independent agency system.
- Experience creating and building revenue-generating programs.
- Must demonstrate competency in technical knowledge of the following lines of business: Crime, Directors’ & Officers’ Liability, Excess Liability, General Liability, Property, Workers’ Compensation.
- Currently holds, is in the process of obtaining, and/or is committed to obtaining a CIC, CPCU or CRM designation.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at a time.